Frequently Asked Questions
Everything you need to know about your parkrun Shop order and gear.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location, but most orders arrive within 7-14 business days. You will receive a tracking link via email as soon as your order is dispatched.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for most items. Products must be in their original, unworn condition with tags attached. Please note that personalized milestone apparel cannot be returned unless there is a manufacturing defect.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my technical running gear?
To maintain the performance of your technical fabrics, we recommend machine washing on a cold, gentle cycle with similar colors. Avoid fabric softeners and tumble drying; instead, hang your gear to air dry.
Are your products sustainably sourced?
We are committed to reducing our environmental impact. Many of our products, including our latest milestone tees, are made from 100% recycled polyester, and we use eco-friendly packaging whenever possible.
Do you offer international shipping?
Yes, we ship to parkrunners all over the world. Shipping costs and delivery times are calculated at checkout based on your specific destination and the weight of your parcel.